We have gathered the questions we hear most often. Find the answer you are looking for below.
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Please visit CONTACT > Request a Quote and let us know the product, quantity, and your contact details. Our team will reply within 1–2 business days.
For bulk orders or custom specifications, feel free to call us directly at +82-32-624-3410.
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We accept bank transfer (with tax invoice) and credit card payment.
Depending on the order size, payment is typically split into a down payment and a final balance. Detailed terms are shared with the quote.
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The latest catalogs and specification sheets are available on SUPPORT > Downloads.
If the material you need is not listed, please request it together with your quote inquiry.
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Depending on stock availability, orders are typically shipped within 2–4 weeks. Installation schedules are coordinated separately by our team.
On-site installation, commissioning, and basic operation training are available throughout Korea.
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Yes. We provide export-grade packaging (wooden crates) and can accommodate local voltage and regulatory requirements. Shipping terms (FOB / CIF, etc.) are agreed on a case-by-case basis.
For international inquiries, please contact info.proaster@gmail.com and our English-speaking staff will assist you.
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Requirements vary by model — power specifications (single- or three-phase, rated wattage), exhaust duct routing, and gas piping (for gas roasters) all need to be considered.
Once your order is confirmed we provide an installation guide, and on-site pre-installation surveys are available when needed.
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Please submit your model, the issue, and your contact details on SUPPORT > Service Request. One of our engineers will get back to you.
For urgent cases, please call +82-32-624-3410 for priority handling.
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Every product comes with a one-year manufacturer warranty from the date of delivery (excluding consumables and damage caused by user misuse).
Paid repairs and parts supply remain available after the warranty period, and we also offer scheduled maintenance service.
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Key consumables such as filters, belts, and thermocouples are supplied directly by us. Let us know the required part and your model number via the Service Request page or by phone, and we will confirm availability.
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Live roasting demonstrations are held at our Bucheon headquarters showroom. Please book in advance by phone or through the quote inquiry form.
On-site demonstrations may also be arranged depending on region and schedule.
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Our official distributors and partners — both domestic and international — are listed on CONTACT > Distributors.
For new partnership inquiries, please reach out to info.proaster@gmail.com.
